Docs / AI Actions
AI Actions — Introduction
Let your chatbot do tasks, not just answer questions.
AI Actions let your chatbot do real work: book an appointment, check live availability, calculate a quote, open a support ticket, or — once it has verified who the visitor is — look up that person's own order or account.
You connect an action to any tool or API you already use. The chatbot gathers the details it needs conversationally, runs the request on your server, and replies based on the real result.
What makes IntegrioChat Actions different
- Secure personal-account access. Actions that touch someone's private data only run after the visitor's identity is verified — so one visitor can never see another's data.
- Confirmation for changes. Anything that creates or changes something can wait for the visitor to confirm first.
- Server-side credentials. Your API keys live on our servers and are never exposed in the chat.
- Full audit log. Every call — including blocked ones — is recorded.
How a call flows
- The visitor asks for something.
- The chatbot decides an action is needed and collects the required details.
- If the action requires a verified identity and the visitor isn't verified, the chatbot verifies them first.
- IntegrioChat substitutes the details into your request, calls your API, and the chatbot answers from the response.